Refund policy

RETURN & REFUND POLICY

Last Updated: May 26, 2026

Thank you for shopping with ZYRELIAN.

Products may be returned within 7 days after delivery if they meet the conditions below.

RETURN CONDITIONS

• Item must be unused and unworn  
• Original tags and packaging must remain intact  
• Proof of purchase is required  
• Return requests must be approved before sending products back  
• Unboxing video may be required for damaged, incorrect, missing, or defective orders

UNBOXING VIDEO REQUIREMENT

For damaged, missing, incorrect, or defective item claims, customers may be asked to provide a clear and uninterrupted unboxing video.

Claims submitted without sufficient evidence may not qualify for refund or replacement.

DAMAGED / WRONG ITEMS

Please inspect your order immediately after delivery.

If your order is damaged, defective, missing, or incorrect, contact us within 48 hours.

START A RETURN

Email:

zyrelianfashion@gmail.com

Include:

• Order Number  
• Reason for return  
• Photos (if applicable)  
• Unboxing video (if applicable)

Do not return products without approval.

Return instructions will be provided after review.

NON-RETURNABLE ITEMS

• Personalized products  
• Gift cards  
• Sale items  
• Used products  
• Products damaged after delivery

INTERNATIONAL ORDERS

• Delivery time may vary by country  
• Customs duties and import taxes (if applicable) are customer responsibility  
• Return shipping charges may apply  
• Some international products may not be eligible for return

REFUNDS

Approved refunds will be processed to the original payment method within up to 10 business days.

Additional bank processing time may apply.

CONTACT

ZYRELIAN

Email:
zyrelianfashion@gmail.com

STEP UP. STAND OUT.